Are you friendly, proactive, and a quick learner? Come help us deliver amazing experiences to SheCodes students!
About SheCodes
SheCodes is currently present on 6 continents and in countless time zones and has had 100,000+ students. We are constantly working to expand our reach and deliver the best experience possible to each and every one of our customers.
Our culture
Our team works hard, gets things done, and loves learning new skills! We're a group of passionate people who believe in our mission and value people who take initiative. We love fresh ideas and are obsessed with constantly improving our product. We spend our days focussing on delivering an excellent product and providing students with the best experience they can have.Β
About the role
What we're up to
As part of our global expansion, SheCodes is looking to add another Customer Success Specialist to our team in South America in order to cover more time zones and better take care of our current and potential customers.Β
The role
Youβll spend the majority of your time interacting with potential and current customers to reply to their questions and solve their issues. You'll be handling student communication over Email and Slack.Β
Your responsibilities will include:
- Helping future students understand our product and how it benefits them
- Helping current students manage their learning and solve issuesΒ
- Finding ways to improve our support and the product to provide a better customer experience Β
On a typical day, you will:
- Work closely with other members of the SheCodes team to manage daily tasks and operations.
- Solve issues as quickly as possible and without upsetting our customers.
- Take on a sales role from time to time, especially with potential customers.
- Have an opportunity to learn how SheCodes operates and can deliver an even larger impact in the future.
Weβre looking for someone who:
- Enjoys user interaction, writing, and working efficiently.
- Is fluent and highly proficient in English.
- Enjoys problem-solving, has great analytical skills, and is comfortable with explaining and answering questions about our products.
- Is empathetic and patient with our users.
- Can manage quick changes in company policy and procedures. (Weβre a small company that is expanding fast, so we always have to be on our toes!)
- Is familiar with our company and user experience.Β
- Is flexible to work on certain weekends in alternating shifts (Up to a total of 3 hours per weekend)
Skills
- Comfortable with your computer (you should be able to type fast and manage multiple platforms)
- Comfortable with Slack, Gmail, Calendar, Zoom, Google docs, and Social media platforms
Weβre looking forward to hearing from you!
Even if you donβt fit all of the criteria listed in the description above, we encourage you to apply if you think youβll be a good fit. We welcome and cherish diversity in our company to help sustain a well-rounded team and outlook.Β
